After making several calls over a few days to different departments and a 'faulty token', as advised by the helpdesk, I'm asked to submit a hard copy of the document for AD. So that means I only need to make one trip down. Hallelujah ... perhaps I should pop a champagn to celebrate ...
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A firm believer of 'you don't have to be rude to put across your message', I love, and welcome, all comments. Do remember to leave your name behind though, it feels kinda weird to start a reply with 'Hi Anonymous'. With that, thanks for stepping into my attic and sharing my thoughts.