The Feedback to Ta-Q Bin that Never Got Sent

I had bought some party favours from a forummer in preparation for Baby's 6th birthday party celebration at school.

Unfortunately, my purchase exceeded 2kg and the forummer had arranged for courier service to deliver the parcel to my doorstep.

I said 'unfortunately' because I absolutely hate to deal with registered mail or courier companies.

Besides DHL who had arrived on time, I haven't come across a decent courier company who doesn't frustrate me. I work, and the range of time the courier company say would deliver the parcels is often very wide, like a 3 to 5 hours stretch. Sometimes they arrive early, and leave before the stipulated delivery time; at other times, they arrive late, and leave - whether anyone is in the house. And the one that really riles me up is the kind that presses the faulty doorbell that does not ring and leaves when no one responds, without even lifting their gold-plated knuckle to knock on my door!

So, I had yet another frustrating experience with Ta-Q Bin last week.

I had read of the fantastic luggage delivery service by Ta-Q Bin in Japan when a mother-blogger went to Tokyo and Niko so the least I had expected of Ta-Q Bin was on-time delivery.

It was meant to reach me on a Friday between 12pm to 5pm. See what I mean by wide time range?

I stayed home just to wait for the darn delivery. And the courier man never turned up.

It turned out that the delivery reached my place at 9.30pm but the man never did the delivery!

And we were all home by then!

So, I went onto Ta-Q Bin's website and penned a feedback. Interestingly, it could not be sent.

The message:

String or binary data would be truncated. The statement has been terminated.

kept appearing.

So, my feedback to Ta-Q Bin is posted here:

The parcel was supposed to reach me between 12pm and 5pm on 10 October. We spent the whole Friday waiting for the parcel that never came. My husband was home since 6.30pm and never once was the delivery made.

The next day, I noted that the parcel's status was 'delivering', so we waited again from 12pm, thinking that you would keep to the requested timing. At the same time, I tried calling in to check what time the parcel would come in. Disappointingly, I could never get through your line. If I ever did, I was put on hold for ever.

When I finally got through at 4.30pm, I was told the driver might reach my place before 8pm, but he would try to get to me 'as soon as possible'. So we waited again. We waited our Friday and Saturday away just like that. I called again at 7pm. Apparently, the driver did not try to get to my place 'as soon as possible'. I had tried to be a very patient customer but making customers wait for more than 10 hours is unacceptable.

You are not the first courier company I have worked with but you are definitely the most irresponsible courier company I have ever come across. I will try my best not to work with anyone who uses your service again.

It was stressful waiting for Ta-Q Bin. You don't know if the driver would go away without delivering your parcel again.

When I called at 7pm, I shouted at the lady over the phone asking,"Are you delivering my parcel or not?!!"

The parcel finally made its grand entrance at 7.30pm.