Me: Hi, I am redeeming Philips Epilator, model number 6420, but it's not available at Courts CWP and Courts Lot1. Can I know if you have the stocks at all?
FT: What's the issue with the epilator, M'am?
Me: No. I am trying to redeem the epilator but it's not available at Courts CWP and Courts Lot1. I would like to know if you have the stock for it.
FT: Oh, you ordered it online?
Me: (with worn-out patience) No! I WANT TO KNOW IF YOU HAVE THE STOCK!
FT: Oh, Oh ... Let me check for you, M'am.
(4 min later)
FT: M'am, you can find the epilator at (this and that place)...
Me: No. I can only redeem it at Courts but it's not available at Courts CWP and Lot1. I want to know which Courts has this product.
FT: You can find it at supermarkets and ...
Me: No. My letter SAYS that I can only redeem it at Courts but there's no stock at Courts CWP and Courts Lot1. I want to know which Courts has it.
FT: Let me check ...
(2 min later)
FT: What is Courts, M'am?
Me: (outraged) !!! It's a SUPERSTORE, a furniture and electronics superstore.
FT: Can I have the spelling for 'Courts'?
Me: (can't believe what I heard) ??? Huh??? Sorry?
FT: Can I have the spelling for 'Courts'?
Me: (clarify) Are you asking how to spell 'Courts'?
FT: Yes.
Me: (resigned) Never mind ... *click*
I had experienced one round of disappointment at the abovementioned Courts outlet and I had to go through an exasperating and time-wasting experience with a Filipino customer service officer who did not know what 'Courts' is!
Can we have locals back, please?
I had experienced one round of disappointment at the abovementioned Courts outlet and I had to go through an exasperating and time-wasting experience with a Filipino customer service officer who did not know what 'Courts' is!
Can we have locals back, please?
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