Reply from Swensen's

Soon after I emailed my complaint and did the post on Swensen's, I received an email from them.

I had tried to copy and paste the reply but it didn't seem to work - that's one of the frustration I experience with blogger.

"We refer to your email sent relating to us your experience at Swensen's Northpoint.

We would like to assure you that we are taking the reported matter very seriously, though the unprofessional circumstances described were isolated and will be addressed accordingly. We regret to learn of the unpleasantness you experienced. You are certainly right to look forward to good food and service quality from us on your every visit to our restaurant. That is why we aim to provide a pleasant and memorable experience for all our guests.

We sincerely apologize for the poor service you received and lack of initiative and attention from our staff. With the feedback on our service standards, please be assured that we take it seriously as it forms the basis of our continual improvement.

We appreciate and thank you for the years of support to Swensen's and we certainly look forward to seeing you again soon. We hope this incident will not deter you from visiting us again, and we look forward to serving you better again soon.
Best Regards"

I thought it's somewhat redeeming for the poor service rendered. It's better than some companies that do not respond at all - I remember complaining to TIBS about a certain bus driver some years back and didn't receive a reply at all. And I certainly appreciate the good English used for a reply.